CouponAlert - Frequently Asked Questions
Frequently Asked Questions
- What is the CouponAlert toolbar?
- How do I install the CouponAlert toolbar?
- How do I uninstall the CouponAlert toolbar?
- How do I uninstall the CouponAlert extension from Google Chrome?
- How do I uninstall the CouponAlert extension from Safari?
- How do I reset my browser's homepage?
- What are the system requirements for the CouponAlert toolbar?
- How does the CouponAlert toolbar work?
- Does the CouponAlert toolbar contain any spyware?
- I don’t see my favorite store listed in the database. Is there any way you could add it?
- Can I set preferences for the kinds of coupons I want to see?
- How will I know if a new coupon has been posted on the site?
- How often are the coupons updated?
- The coupon I used didn’t work. What should I do?
- Can I be alerted when my favorite stores have coupons available?
- Can I alert friends about the CouponAlert toolbar?
- How do you pick coupons to add to the site?
- How do I ensure I get the appropriate discount?
- If I’m already on a retail site, how can I find out what coupons might be available?
- I saw a CouponAlert pop-up when I visited a retail site, but now I can’t seem to find it again.
- I still need help. How do I contact customer service?

 

What is the CouponAlert toolbar?

The Coupon toolbar gives you the fastest access to the hottest deals on the Web. You’ll be able to find bargains on a host of products and services from the nation’s top retailers. The Coupon toolbar also provides convenient, money-saving alerts that notify you of the top deals on the websites you visit.

Back to top


How do I install the CouponAlert toolbar?

Simply click here to download the CouponAlert toolbar, and follow the instructions to install it on your browser.

Back to top


How do I uninstall the CouponAlert toolbar?

To uninstall our toolbar from your Internet Explorer or Firefox Web browser (for Chrome or Safari users, please skip to the relevant section below):

Windows XP
1) From your computer's "Start" button, select "Settings", then "Control Panel."
2) Double-click on "Add/Remove Programs."
3) Select the toolbar name that is installed on your computer (example Filmfanatic, Guffins, Weatherblink, etc).
4) Click "Remove."
5) You must reboot your computer to completely remove the toolbar.

Windows Vista
1) From your computer's "Start" button, select "Control Panel."
2) Double-click on "Programs and Features."
3) Select the toolbar name that is installed on your computer (example Filmfanatic, Guffins, Weatherblink, etc).
4) Click "Remove."
5) You must reboot your computer to completely remove the toolbar.

Windows 7
1) From your computer's "Start" button, select "Control Panel."
2) Click the "Uninstall a Program" option found under the "Programs" category.
3) Select the toolbar name that is installed on your computer (example Filmfanatic, Guffins, Weatherblink, etc).
4) Click "Remove."
5) You must reboot your computer to completely remove the toolbar.

Back to top


To uninstall our toolbar extension from your Google Chrome browser:

Windows XP
1) From your computer's "Start" button, select "Settings", then "Control Panel."
2) Double-click on "Add/Remove Programs."
3) Select the Toolbar Chrome Extension name that is installed on your computer (example TelevisionFanatic Toolbar Chrome Extension).
4) Click "Remove."
5) You must reboot your computer to completely remove the toolbar.

Windows Vista
1) From your computer's "Start" button, select "Control Panel."
2) Double-click on "Programs and Features."
3) Select the Toolbar Chrome Extension name that is installed on your computer (example TelevisionFanatic Toolbar Chrome Extension).
4) Click "Remove."
5) You must reboot your computer to completely remove the toolbar.

Windows 7
1) From your computer's "Start" button, select "Control Panel."
2) Click the "Uninstall a Program" option found under the "Programs" category.
3) Select the Toolbar Chrome Extension name that is installed on your computer (example TelevisionFanatic Toolbar Chrome Extension).
4) Click "Remove."
5) You must reboot your computer to completely remove the toolbar.

If the extension you are attempting to remove is not listed in your computer's Control Panel, please see our alternate uninstall method below.

Google Chrome Alternate Method:
1) Click on the three horizontal lines icon in the upper right-hand corner of your Chrome browser.
2) Go to "Settings."
3) In the menu that appears click on"Extensions."
4) From the list of installed Extensions, find the entry for CouponAlert.
5) Click on the trash can icon to the right of "Enable."
6) Close your browser completely and reopen it. Our Toolbar extension should be removed From your Chrome browser.

Back to top


To uninstall our toolbar extension from your Apple Safari browser:

  1. At the top of your browser select Safari from the menu bar.
  2. Select Preferences from the dropdown menu.
  3. Click on the “Extensions” tab.
  4. Highlight the CouponAlert extension
  5. Click the Uninstall button.

Back to top


How do I reset my browser's homepage?

To reset your browser's homepage:

FOR INTERNET EXPLORER 7 AND ABOVE:

  1. Navigate to the webpage you would like to set as the homepage.
  2. Click the arrow to the right of the "Home" button and then click "Add" or "Change Homepage."
  3. In the "Add or Change Homepage" dialog box, do one of the following:
    • To make the current webpage your only homepage, click "Use this webpage as your only homepage."
    • To start a homepage tab set or to add the current webpage to your set of homepage tabs, click "Add this webpage to your home page tabs."
    • To replace your existing homepage or homepage tab set with the webpages you currently have open, click "Use the current tab set as your home page." This option will only be available if you have more than one tab open in Internet Explorer.
  4. Click Apply to save your changes.


FOR MOZILLA FIREFOX USERS:

  1. Navigate to the page you want set as your homepage.
  2. At the top of the Firefox window on the menu bar, click on "Tools" and select "Options."
  3. If it isn't already selected, click the "Main" icon. The "Main" options panel is displayed.
  4. Click on "Use Current Page." (If you have a group of tabs open, the entire group of tabs will be set as your homepage. You can also use the Use Bookmark button to set one of your bookmarks as your homepage.)
  5. Click "OK" to close the "Options" window

Back to top


What are the system requirements for the CouponAlert toolbar?

In order to install the CouponAlert toolbar, your computer must meet the following requirements:

Operating system:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Mac OS 10.5 and above

Browsers:

  • Internet Explorer 6 and above
  • Firefox 4 and above
  • Google Chrome
  • Safari

Back to top


How does the CouponAlert toolbar work?

Once you download the Coupon toolbar, you will be able to access our exclusive database filled with thousands of deals in a variety of categories including Apparel, Electronics & Appliances, Entertainment, Food & Grocery, Health & Fitness, Travel and more. We are constantly adding new money-saving offers so you are always guaranteed to have the latest deals at your fingertips. Plus, whenever you visit a website that has a deal available, you will receive an alert so you can instantly take advantage of these special offers.

Back to top


Does the CouponAlert toolbar contain any spyware?

NO! The CouponAlert toolbar does not collect any personal information and is completely “spyware”-free and “adware”-free. In fact, we are proud to have been deemed "spyware safe" by the International Charter. The CouponAlert toolbar was specifically designed to provide a great user experience free of spyware, adware, direct marketing, data collection or other similar activities. In order to achieve that goal:

  • The toolbar software DOES NOT collect personal information of any kind, period. No email address, registration or other information is required to use the product. No zip code, no email, no member name, no password. Unlike many other products, we do not even attempt to collect data upon startup as a requirement of use.
  • The toolbar software DOES NOT monitor the websites visited by the end user, collect or in any manner report any information about what sites an end user visits (or any clickstream activity), nor does it monitor or scrape information when you are on other sites.
  • The toolbar software DOES NOT serve or facilitate so-called "contextual advertising" where pop-up ads are served based on the sites you visit. Many applications are identified as spyware because they monitor end user Internet usage and serve contextual pop-ups. The toolbar does not engage in any such practices.

In short, the CouponAlert toolbar provides a superior search experience on an ANONYMOUS basis and without any additional monitoring, contextual ads or other nuisances. For more information, please visit our information site at http://www.mindspark.com/main/toolbar-info/spyware-free/index.shtml

Back to top


I don’t see my favorite store listed in the database. Is there any way you could add it?

Unfortunately, we cannot add any retailers to our database at this time.

Back to top


Can I set preferences for the kinds of coupons I want to see?

While you cannot specifically set individual preferences, you can search for discounts by store name or category, making it even easier to find the best deals for you!

Back to top


How will I know if a new coupon has been posted on the site?

Our content is updated on a daily basis. Simply visit our homepage to get a look at our latest offers. You will also be alerted any time a deal is available on a Web site you visit.

Back to top


How often are the coupons updated?

We update our coupon selection every day.

Back to top


The coupon I used didn’t work. What should I do?

We have a direct relationship with the merchants you see on the site. This allows us to ensure that all coupons are accurate and valid. However, if you have trouble redeeming any of the discounts you see on our site, simply contact customer service directly at support@help.couponalert.com.

Back to top


Can I be alerted when my favorite stores have coupons available?

You will be alerted of a new deal when you visit your favorite store’s Web site, should one be available. However, we do not send out specific alerts.

Back to top


Can I alert friends about the CouponAlert toolbar?

We hope you will! Find us on Facebook (http://facebook.com/savewithcouponalert) or Twitter (@Coupon_Alert) and share your love of great deals with friends and loved ones!

Back to top


How do you pick coupons to add to the site?

We have a direct relationship with the merchants you see on the site. This allows us to ensure that all coupons are accurate and valid.

Back to top


How do I ensure I get the appropriate discount?

Make sure you read each of the deals carefully. Some merchants require you to go through a specific URL in order to receive the proper discount, while others may only offer a coupon code.

Back to top


If I’m already on a retail site, how can I find out what coupons might be available?

If you have the CouponAlert toolbar, you will receive an alert any time you visit a retail site that has a discount available. A message will flash at the top of your screen twice, notifying you of the existing deal. The alert will then be hidden, allowing you to easily browse the site. If you would like to access the discount information again, simply click on the CouponAlert button within the toolbar, and it will reappear.

Back to top


I saw a coupon alert pop up when I visited a retail site, but now I can’t seem to find it again.

A coupon alert will flash twice when you first visit a retail site that has a discount available. It will then be hidden, allowing you to easily browse the site. When you are ready to use the coupon, simply click on the CouponAlert button, and the discount information will reappear.

Back to top


I still need help. How do I contact customer service?

If you did not find the answer to your question in the above Frequently Asked Questions, you can contact our customer support deparment by sending an email to support@help.couponalert.com. Please provide as much detail as possible on the problem you are experiencing and remember to include your Operating system and browser name and version. A member of our customer service team will get back to you as quickly as possible.

Back to top


TM, ® + © 2009-2013 Mindspark Interactive Network, Inc. All rights reserved. An IAC Company.
Mindspark™ properties: IWON | Cardboiled | Retrogamer | Webfetti | GirlSense | MyWebFace | MyFunCards | Zwinky | Zwinky Cuties | Kazulah
Excite | Smiley Central | Smiley Creator | CursorMania | PopularScreensavers | Degrees | Events | PopDownloads